Policies and Procedures

Scheduling
To ensure that you get an appointment when you want, with whom you want, we recommend that you reserve your next service prior to leaving Keldara.

When To Arrive
Please arrive 10 minutes prior to your reservation to allow for changing.  For first-time to Keldara Spa appointments, we ask you arrive 15 minutes prior to your appointment to allow for orientation to our facility. In order to remain on schedule for all our clients, we may shorten your treatment time if you are late for your appointment. The normal fee for treatment will remain the same.

For Your Protection
We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories.

Communicating Your Suggestions And/Or Preferences
We are Keldara are always open to your thoughts.  You can email us at info@keldara.com or speak with us in person.  It is our goal to exceed your expectations.

Cell Phones
We want Keldara to be a tranquil and stress-reducing experience for all. For the salon, we suggest that you turn your cell phones and pagers to vibrate.  For the spa, we suggest to leave cell phones and pagers at home or turn them off before entering the spa.

Male And Female Therapists Are Available
Please let our Spa Coordinators know of any preferences you may have when you book your appointment.

Gratuities
Only Day of Beauty Packages include gratuity. All other Keldara pricing does not include gratuity.

Cancellations
Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. This gives the salon or spa enough time to fill the slot. Please see our Spa Party page for our policy on group cancellations.

No Shows
Clients who fail to show for appointments may be asked to pre-pay for future services. The spa needs to pay its therapists even if a client fails to show.

Forms Of Payment Accepted
We regret we are unable to accept personal checks and Discover. We are happy to accept Mastercard, Visa, American Express, Debit Cards, Cash and Gift Certificates.

Product Returns Or Exchanges
All product returns must be within 30 days.  A store credit will be issued for opened products and a full refund will be issued for unopened products.

*G.M. Collin products which have a sample attached, all GloMineral products and all Clarisonic products are not returnable.*

Children
Children under 8 years old are not allowed in the salon unless receiving a service. We do, however allow children to enjoy certain facial and nail treatments under the following guidelines: Children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. Children under the age of 18 are not permitted to have any body treatments or massages.

This Is A Professional Spa Establishment
Our trained therapists and estheticians are here solely to help improve your health, body and psyche. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately.

All Prices are Subject to Change.

Online Purchases Privacy Policy

Our Privacy Policy describes the information we gather about you, and the purpose for which it is used. Keldara Salon and Spa will never sell your information to any third party.

What we collect

• Identifiable information absolutely necessary for the transaction or our internal records.
• Information associated with your connection to our site including your IP address, operating system, Web browser, and page visits.
• The email addresses of those who communicate with us via email, aggregate information on what pages customers access or visit, and any information customers volunteer.
• Financial information, such as a credit card number, used for order processing only.

What we do with your information
The information we gather is used in-house to help us create a better and more effective shopping experience for our customers. Understanding typical navigational patterns helps us improve website flow and efficiency.

When you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

Privacy and Security
Keldara Salon and Spa uses the latest encryption technologies to keep your personal information safe. Your private ordering information - including your credit card number - is encrypted using several keys for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system (256 bit SSL encryption), and the numbers are unreadable to anyone trying to access the site remotely. The credit card information necessary to authorize an account is not stored by our systems and is only in use long enough to complete the associated transaction. The last four(4) digits of the credit card number are stored with transaction information for identification purposes. We have implemented the requisite physical, electronic, and managerial processes to prevent unauthorized access, and maintain data security.

Updating or Changing Contact Preferences
If you prefer not to receive information from us, please let us know by contacting us via email or phone. Our email address is info@keldara.com and our phone number is 781-251-6600.

You may contact us at any time to update the information we have about you.

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

Shipping
Gift cards will arrive in 3 - 5 business days for those that request shipping or will be available within 24 hours at our location after purchase online. Please note that there will be a 1.95 cent fee added to your purchase for shipping and handling.

Returns and Exchanges
All product returns must be within 30 days. A store credit will be issued for opened products and a full refund will be issued for unopened products.

*G.M. Collin products which have a sample attached and gloMineral products are not returnable.*

Keldara Salon and Spa gift card policy complies with current Massachusetts state law. Lost and stolen cards are not replaceable. Keldara gift cards do not expire. Keldara gift cards are honored for dollar value only.