Policies
Scheduling Policies
A credit card is required to book all appointments. Your credit card will be kept on file (your information will be concealed in an encrypted format which means that your information is confidential and safe).
-
Please do not book an appointment for another client under your profile! The appointment must be booked under that client’s profile and name!
Your appointment time may be adjusted 15-30 min to optimize the service provider’s schedule. You will receive an e-mail notification if this is the case.
Please note that a Blow Dry is NOT included with a color service, please add it on to your service selection.
Please note that if a color (root touch-up, foil and etc.) appointment is booked as the Stylists last appointment of their shift, we will have to reschedule it, as there will not be enough process time.
If you have a child who is also a client of Keldara and their account is merged with yours, please be aware that your credit card will also be on their account if they book their own service.
If you would like to book a color corrective service or would like to make a drastic change (i.e. from black hair to blonde hair) please call us so that we may ensure that the appointment is booked for the correct timing and service category.
Unfortunately, the following services cannot be booked online (please call Guest Services to schedule):
Bridal Services
Children’s Cuts (10 and under)
Cezanne Smoothing Treatment
Couples Massage
Formal Style Blowdry
Hair Extensions
Hot Stone Massage
Thai Herbal Ball Massage
Microdermabrasion Treatments
Prom Services
Salt Glow
Ultrasonic Treatment
Updo
If you would like to book an appointment for multiple people (i.e. manicure/pedicure with friends) please call Guest Services as this function is not yet available through online booking.
-
Kindly provide at least 24 hours notice if you need to reschedule or cancel an appointment.
By accepting and scheduling an online and/or over the phone appointment, you have given us permission to charge your credit card on file, if you fail to cancel less than 24 hours and/or fail to show up to your scheduled appointment.
Please Note: You are subject to be charged in FULL if you miss your appointment. If you cancel 1 hour prior to your appointment time, you are considered a no show and are subject to be charged in FULL. You are subject to be charged 50% of your total service cost if you cancel less than 24 hours. 48 hours is required for Cezanne Smoothing Treatments. 72 hours is required for group services. If we fail to obtain payment for cancellations, any future appointments cannot be scheduled and will be cancelled, until a new credit card is placed on file and the outstanding fees are paid.
-
Clients who fail to show for appointments or cancel with less than 1 hour notice, may be asked to pre-pay for future services. First time, no show clients will be asked to pre-pay for future appointments.
-
Consultations are always complimentary. However, if you cancel less than 24 hours or fail to show up for your scheduled appointment time, there may be a $25 charge.
-
Please plan to arrive 10 minutes prior to your reservation to allow time for checking in, using the restroom, filling out medical history forms and getting settled.
-
In order to remain on schedule for all our clients, we may shorten your service time if you are late for your appointment. The service price will be charged in full.
Spa Policies
-
Children under 8 years old, who are not receiving a service, must be supervised by an adult, not receiving a service, and remain on the porch or retail area. Children cannot accompany you to your Salon or Spa services unless also receiving a service. Children under 8 are not allowed in spa areas at any time.
Children under 18 years old are considered a minor. A parent or guardian must be present IN THE TREATMENT ROOM (but not receiving a service) for the duration of the service and must sign a consent form for the minor to receive the service. Excludes facials, nail services, face waxing, makeup applications and hair services.
Here are the age guidelines for Spa Services:
Facial: 12+
Massage: 12+
Nails: 8+
Waxing: 12+
Body treatments: 12+
-
If a service provider feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately.
-
We want Keldara to be a tranquil and stress-reducing experience for all. We request that you turn your cell phones to vibrate or silent and only conduct a conversation in the foyer or outside. Please use headphones if you’re watching videos.
-
We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories.
-
We only use our implements, polish and products. For your safety we cannot use your personal tools. We can only guarantee that our implements are thoroughly cleaned and disinfected. We also cannot guarantee the longevity and quality of polish other than our own.
-
Only the client receiving a service is allowed in the wax rooms, manicure room, pedicure rooms and all spa treatment rooms. Exception: clients with a disability.
Salon Policies
-
Only the client receiving a hair service is allowed in the shampoo room, at the styling stations and in the color processing area.
Exception: clients with a disability.
-
We welcome your constructive feedback! You can email us at info@keldara.com or speak with us in person. It is our goal to exceed your expectations.
-
Only Day of Beauty Packages include gratuity. Gratuities are accepted through a credit card (which will be added directly in to the check of the service provider).
General Policies
-
We are happy to provide complimentary coffee, tea and water. Sandwiches, meals, etc. are not permitted in spa areas (ladies and mens lounge, waxing rooms, manicure/pedicure rooms, treatment rooms) and are discouraged in waiting areas.
-
We are happy to accept Mastercard, Visa, American Express, Debit Cards, Cash and Gift Certificates. We do not accept personal checks or Discover card.
-
Keldara Salon and Spa gift card policy complies with current Massachusetts state law. Lost and stolen cards are not replaceable. Keldara gift cards do not expire. Keldara gift cards are honored for dollar value only.
-
Unopened products can be returned within 10 days of purchase date for a full refund.
Opened products can be returned within 10 days of purchase date for a store credit.
Clothing and Accessories can be returned within 10 days of purchase date with all original tags attached for a full refund excluding earrings. All earrings are final sale.
-
Our Privacy Policy describes the information we gather about you, and the purpose for which it is used. Keldara Salon and Spa will never sell your information to any third party.
What we collect
Identifiable information absolutely necessary for the transaction or our internal records.
Information associated with your connection to our site including your IP address, operating system, Web browser, and page visits.
The email addresses of those who communicate with us via email, aggregate information on what pages customers access or visit, and any information customers volunteer.
Financial information, such as a credit card number, used for order processing only.
-
The information we gather is used in-house to help us create a better and more effective shopping experience for our customers. Understanding typical navigational patterns helps us improve website flow and efficiency.
When you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
-
Keldara Salon and Spa uses the latest encryption technologies to keep your personal information safe. Your private ordering information – including your credit card number – is encrypted using several keys for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system (256 bit SSL encryption), and the numbers are unreadable to anyone trying to access the site remotely. The credit card information necessary to authorize an account is not stored by our systems and is only in use long enough to complete the associated transaction. The last four(4) digits of the credit card number are stored with transaction information for identification purposes. We have implemented the requisite physical, electronic, and managerial processes to prevent unauthorized access, and maintain data security.
-
If you prefer not to receive information from us, please let us know by contacting us via email or phone. Our email address is info@keldara.com and our phone number is 781-251-6600.
You may contact us at any time to update the information we have about you.
To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
All Prices are Subject to Change.
*Keldara Salon and Spa’s Policies and Procedures have been updated on August 21st 2021.